In the 18 months since its launch, over 300 complaints have been investigated through Mystery Shopper – a Cabinet Office initiative that asks businesse
The Mystery Shopper’s first progress report shows:s to ‘shop’ bad public procurement practice. The service which allows businesses to complain about practice both across central government and the wider public sector has helped deliver positive changes in around 4 out of 5 cases Cabinet Office Parliamentary Secretary Chloe Smith announced today.
- 80 per cent of all cases raised issues with the procurement process, with a number of SMEs concerned about unachievable pre-qualification financial requirements and the lack of early market engagement.
- In 38 per cent of concerns about the procurement process, SMEs cited lengthy and complex pre-qualification questionnaires (PQQs) which disadvantage smaller businesses by setting too much emphasis on financial guarantees and requirements.
To read this article in full and to see the responses of the Cabinet Office Parliamentary Secretary and the National Policy Chairman at the Federation of Small Businesses regarding The Mystery Shopper scheme please click the following link.